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News
![Customer Experience Africa Awards return for 2nd Edition](https://biz-file.com/c/2406/741073-120x120.jpg?5)
![Source:](https://biz-file.com/c/2405/737814-120x120.jpg?9)
Marketing & Media
The power of customer-centricity: Building profitability in SMEs
Natalie Van Der Merwe & James Guthrie 20 May 2024
![Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.](https://biz-file.com/c/2404/734904-120x120.jpg?5)
![Source:](https://biz-file.com/c/2403/731256-120x120.jpg?5)
![The future of conversational chat channels in SA](https://biz-file.com/c/2402/727826-120x120.jpg?3)
![Mithum Singh, chief services officer at CCI and the MD of CareerBox, Lizelle Strydom](https://biz-file.com/c/2402/726226-120x120.jpg?5)
![Source:](https://biz-file.com/c/2401/725363-120x120.jpg?5)
![Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business](https://biz-file.com/c/2312/722253.png)
HR & Management
Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business
Issued by Ignition Group 8 Dec 2023
![How can banks turn stressful Black Fridays into a customer service win?](https://biz-file.com/c/2311/719950-120x120.jpg?5)
![Retaining and growing customers in a tough economic climate](https://biz-file.com/c/2311/718853-120x120.jpg?5)
![A guide to streamlining international payments for your import/export startup](https://biz-file.com/c/2311/718833.jpg)
Entrepreneurship
A guide to streamlining international payments for your import/export startup
Harry Scherzer 9 Nov 2023
![Securing tomorrow's success: The investment in education](https://biz-file.com/c/2310/716817.jpg)
![Is your business taking the wrong approach to urgent customer conversations?](https://biz-file.com/c/2310/716095-120x120.jpg?5)
![The correct use of AI can bring value to your CX strategy](https://biz-file.com/c/2309/712039-120x120.jpg?5)
![Sudhir Juggernath named as CEO of TelCables South Africa](https://biz-file.com/c/2309/711872-120x120.jpg?5)
![Parliament grills NSFAS over student funding failures](https://biz-file.com/c/2309/711587.jpg)
![Source: Supplied.](https://biz-file.com/c/2308/710793-120x120.jpg?5)
![South African ISPs must do better. Source: 2H Media/Unsplash](https://biz-file.com/c/2308/709491-120x120.jpg?5)
![Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.](https://biz-file.com/c/2308/708972-120x120.jpg?2)
![Bolt introduces in-app trip recording to boost safety](https://biz-file.com/c/2307/706229-120x120.jpg?2)
![#StartupMentoring: Innovo Networks founder Damian Michael shares entrepreneurial pearls of wisdom](https://biz-file.com/c/2306/701122.jpg)
Entrepreneurship
#StartupMentoring: Innovo Networks founder Damian Michael shares entrepreneurial pearls of wisdom
Imran Salie 8 Jun 2023
![#Newsmaker: Builders VP Karen Ferrini on retail innovation and expansion](https://biz-file.com/c/2302/688455-120x120.jpg?1)
![Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town](https://biz-file.com/c/2302/686789-120x120.jpg?1)
Property
Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town
Issued by Catchwords 24 Jan 2023
![Source: Karen Ferrini, vice president, Builders. Source: Supplied](https://biz-file.com/c/2302/686240-120x120.jpg?1)
![Avesh Singh, vice president of global operations at TransUnion](https://biz-file.com/c/2212/680915-120x120.jpg?2)
HR & Management
Are virtual BPO operations the answer to SA's unemployment crisis?
Avesh Singh 6 Dec 2022
![Image source: RF._.studio from](https://biz-file.com/c/2210/673418-120x120.jpg?2)
![Image source: rawpixel –](https://biz-file.com/c/2207/663132-120x120.jpg?2)
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