Complaint | Bizcommunity

Complaint | Bizcommunity

News

The science of service recovery: Why resolving complaints boosts your bottom line

CRM, CX, UX

The science of service recovery: Why resolving complaints boosts your bottom line

Chantel Botha, Issued by BrandLove 2 days

Image source: jcomp from

Competition Law

R101m settlement finally ends 9yr dispute between CompCom, Willowton

17 Feb 2025

Advertising

No room for picky eaters? ARB rules in favour of KFC in chicken wing complaint

Karabo Ledwaba 17 Feb 2025

(Image supplied)

Radio & Audio

Warc: “Podcasts are having a moment" - but popularity not translating into ad revenue

17 Feb 2025

ARB ruling | Should alcohol brands advertise on the beach?

Advertising

ARB ruling | Should alcohol brands advertise on the beach?

Karabo Ledwaba 7 Feb 2025

Be active in the journey to no violence against women and children

Health & Welfare

Be active in the journey to no violence against women and children

Clarice Jacobs, Issued by Westlink Business Solutions 7 Dec 2024

Media

Press ombud rules on News24’s coverage of Gayton McKenzie’s Olympic jaunt

Ombud Watcher Law 29 Jan 2025

Chicken Licken is not making fun of OCD, says the ARB.

Advertising

Chicken Licken, Joe Public 'not making fun of OCD,' says advertising regulator

Karabo Ledwaba 23 Jan 2025

Source: Supplied. Howard Gabriels, credit lead ombud at the National Financial Ombud Scheme (NFO).

Financial Services

Financial watchdog poised to tackle complaints against credit providers

14 Jan 2025

Judge Nana Makhubele could face impeachment after a Judicial Conduct Tribunal found her guilty of misconduct. Archive photo: Masego Mafata/GroundUp

Law Practice

Judge Makhubele guilty of gross misconduct

Tania Broughton 13 Jan 2025

Apple TV Plus pulls ‘open time’ move this weekend - but there's a catch

Mobile & Apps

Apple TV Plus pulls ‘open time’ move this weekend - but there's a catch

Lindsey Schutters 31 Dec 2024

Image source: Amirul Syaidi –

Corporate & Commercial Law

SCA applies dominant purpose test against Steinhoff 'litigation privilege' argument

Bianca Masterton 13 Dec 2024

Advertising

iStore advertising complaint dismissed by ARB

Karabo Ledwaba 13 Dec 2024

Pharmaceuticals

Cystic fibrosis drug access secured in South Africa

12 Dec 2024

Image source: Sergii Gnatiuk –

Media & Entertainment Law

Revenge porn ruling highlights legal recourse for victims and repercussions for distributors

4 Dec 2024

Image source: Franck Boston –

Consumer Law

Didn't understand the investment policy fine print? New ruling offers no sympathy

Karin MacKenzie 8 Nov 2024

Advertising

ARB rules Melon Mobile's 'unlimited' plans are misleading: here's why

Karabo Ledwaba 7 Nov 2024

Debate over artistic freedom as ARB orders withdrawal of property ad

Advertising

Debate over artistic freedom as ARB orders withdrawal of property ad

Karabo Ledwaba 1 Nov 2024

Media

Press Council expels Independent Media for failing to obey rulings

25 Oct 2024

Branding

Soap wars: Securex packaging found too similar to Protex... again

Karabo Ledwaba 24 Oct 2024

The complainant said the ad is violent.

Advertising

Ad watchdog rules Coastal Hire did not promote GBV

Karabo Ledwaba 18 Oct 2024

The Legal Services Ombud has castigated the Legal Practice Council for failing to act in the public interest and worse by contributing to an injustice. Photo: Brian Turner via (CC BY 2.0)

Law Practice

Ombud lambasts Legal Practice Council

Tony Beamish 17 Oct 2024

Source: Microsoft Designer

4th Industrial Revolution

Local industry watchdog sounds alarm over AI stealing SA data on LinkedIn

Lindsey Schutters 16 Oct 2024

Advertising Regulatory Board clears Lifebuoy Soap ad of 'inappropriate content'

Advertising

Advertising Regulatory Board clears Lifebuoy Soap ad of 'inappropriate content'

Karabo Ledwaba 15 Oct 2024

Image source: KamranAydinov from

IP Law

Unpacking the Sol de Janeiro fragrance fiasco - what is the brand's legal recourse?

Jani Cronjé and Daniella de Figueiredo 11 Oct 2024

Image source: Sergii Gnatiuk –

Criminal Law

NPA declines to prosecute in Phala Phala case

11 Oct 2024

The ARB ruled that the chocolate was reasonably milk tart flavoured.

Advertising

'Heavenly' chocolate? Disappointed confectioner takes on Tiger Brands

Karabo Ledwaba 2 Oct 2024

The Crazy Store opens 500th store at Bayside Mall, Cape Town

Retailers

The Crazy Store opens 500th store at Bayside Mall, Cape Town

30 Sep 2024

Source: Investec.

Banking

Investec closes accounts linked to South Africa's political elite

1 Oct 2024

Advertising

Radio Ad campaign for Naked Insurance sparks controversy over weight loss play on words

Karabo Ledwaba 23 Sep 2024

Criminal Law

Thabo Bester and hundreds of other prisoners kept in unlawful conditions, says inspectorate

Daniel Steyn 23 Sep 2024

Sasko halts bread production at facility following 'rat in bread' incident

FMCG

Sasko halts bread production at facility following 'rat in bread' incident

17 Sep 2024

Advertising

MTN’s ‘unlimited’ offer hits a limit: ARB calls for transparency

Karabo Ledwaba 11 Sep 2024

Media

Judge Lindiwe Rusi vs City Press: a look at the Press Ombud’s ruling

Ombud Watcher Law 3 Sep 2024

Gauteng judge Nomonde Mngqibisa-Thusi has been found guilty of misconduct after failing to deliver dozens of judgments on time. Graphic: Lisa Nelson / GroundUp

Law Practice

Gauteng judge guilty of misconduct, JSC finds

Tania Broughton 28 Aug 2024

6 car dealerships face tribunal over alleged consumer protection breaches

Maintenance

6 car dealerships face tribunal over alleged consumer protection breaches

26 Aug 2024

Financial Services

Hloolo platform bridges funding gap for green SMEs

16 Aug 2024

What happens to financial losses suffered by banking customers following a kidnapping?

Banking

What happens to financial losses suffered by banking customers following a kidnapping?

Issued by Bullion PR & Communication 14 Aug 2024

Advertising

Appeal dismissed: Woolworths' rBST-Free milk advertising deemed compliant

Karabo Ledwaba 13 Aug 2024

Newspapers

Understanding the hard-hitting Press Council ruling against Iqbal Survé’s newspapers

Ombud Watcher 12 Aug 2024

The ad has been ruled as not discriminatory. Source: YouTube.

Advertising

We buy Cars ad not derogatory to Afrikaans community, ARB rules

Karabo Ledwaba 2 Aug 2024

The complainant said the ad was inappropriate. Source: YouTube.

Advertising

ARB rules that Always XXL ad can educate boys and girls

Karabo Ledwaba 29 Jul 2024

Final oral arguments are being heard in the disciplinary tribunal of Judge Nana Makhubele. Archive photo: Masego Mafata / GroundUp

Corporate & Commercial Law

Tribunal must decide who is telling the truth - Mlambo or Makhubele

Tania Broughton 24 Jul 2024

FMCG

Woolies keeps number 1 spot in SA Retail Sentiment Index

18 Jul 2024

Image source: feverpitched –

Labour Law

Court finds Netcare failed to protect employee against an abusive surgeon

Tania Broughton 17 Jul 2024

The case was dismissed by the ARB.

Advertising

Fair Cape Dairies advertising complaint dismissed by ARB

Karabo Ledwaba 16 Jul 2024

Source: © SA Rugby The battle over sports broadcasting has heated up as Media responded to Saru's support of the SABC's decision to not broadcast the recent Springboks - Ireland Tests

TV

DStv - eMedia sports broadcasting rights saga continues as Sports Minister joins the fight

Danette Breitenbach 15 Jul 2024

Media

Complaint against Daily Maverick Steinhoff stories dismissed

Ombud Watcher Law 12 Jul 2024

Source: © Bizcommunity The Advertising Regulatory Board (ARB) has ruled that Discovery has to remove or amend an advertisement for the second time in the space of less than a month

Advertising

Second Discovery advert ruled misleading by ARB

Danette Breitenbach 9 Jul 2024

Advertising Appeals Committee clears Netflorist's Valentines Day ad of sexism

Advertising

Advertising Appeals Committee clears Netflorist's Valentines Day ad of sexism

Karabo Ledwaba 3 Jul 2024