IVR | Bizcommunity

News

The surprising revolution of voiceover: How hybrid voiceovers keep brands authentic in new markets

Production

The surprising revolution of voiceover: How hybrid voiceovers keep brands authentic in new markets

Issued by VoiceArchive 22 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

CRM

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

How digital tools can help farmers in Africa fight climate change - study

Agri Tech

How digital tools can help farmers in Africa fight climate change - study

8 Nov 2022

Source: Pula Advisors.

Insurance & Actuarial

Closing the gender gap in digital microinsurance among women smallholders in Africa

Katja Hamilton 18 Nov 2022

How leveraging technology can help African farmers weather climate change

Agri Tech

How leveraging technology can help African farmers weather climate change

5 Apr 2022

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Software

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Issued by Semaphore Communications 21 Jul 2020

Clickatell responds to Covid-19 with FAQ response solution

Mobile & Apps

Clickatell responds to Covid-19 with FAQ response solution

8 May 2020

The customer is king, and a service culture is his queen

Hospitality

The customer is king, and a service culture is his queen

André Mack 1 Jul 2019

Are you a full-service marketing agency?

Marketing

Are you a full-service marketing agency?

Issued by Justpalm 28 Jun 2019

Getting to know Marco Broccardo, CEO of Eurocom

Digital

Getting to know Marco Broccardo, CEO of Eurocom

Issued by Bizcommunity.com 25 Apr 2013

Health messaging service, MomConnect

Mobile & Apps

Praekelt WhatsApp technology changes the face of social impact

8 Aug 2018

Agri Tech

CGIAR wants to build a big data platform and innovate with startups to help smallholder farmers

11 Oct 2017

AI is already here - we just call them Transformers!

CRM, CX, UX

AI is already here - we just call them Transformers!

Mareli Smit 4 Oct 2017

Murimi-Umlimi app boost for farmers

Agri Tech

Murimi-Umlimi app boost for farmers

26 May 2017

Seven keys to successful self-service

CRM

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Digitalisation: do or die

Fintech

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Winding down to year end means gearing up in a contact centre

CRM

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Advertising

#ABSA-&-Coca-Cola-GET-IT: But can they convert the lives they changed into active brand communities?

Bandile Ndzishe 3 Nov 2016

Etisalat partners to launch special SMS midwife service

Mobile

Etisalat partners to launch special SMS midwife service

14 Sep 2016

Virtual concierge at dozen Radisson Blu hotels

Digital

Virtual concierge at dozen Radisson Blu hotels

5 Jul 2016

Is signing an online petition really volunteering?

ESG & Sustainability

Is signing an online petition really volunteering?

Tyrrell Golding 3 Jun 2016

Services

Is your contact centre a brand building or grudge centre?

17 May 2016

Humans not replaceable by chatbots

CRM, CX, UX

Humans not replaceable by chatbots

9 May 2016

Will chatbots replace humans at contact centres?

Telecoms & Networks

Will chatbots replace humans at contact centres?

4 May 2016

Visual IVR can transform the service experience

Services

Visual IVR can transform the service experience

26 Apr 2016

The TagPay digital banking platform receives a Kalahari Award

Mobile

The TagPay digital banking platform receives a Kalahari Award

19 Feb 2016

Yves Eonnet (right), receiving the Kalahari Award

Fintech

TagPay recognised as best technology enabler platform in Africa

16 Feb 2016

Reaching top speed in the long-distance contact centre race

CRM

Reaching top speed in the long-distance contact centre race

Eugene Schalkwyk 25 Jan 2016

Let's punish them for being loyal to us!

CRM, CX, UX

Let's punish them for being loyal to us!

Johan Botha 15 Jan 2016

Common IVR mistakes SA companies make

Services

Common IVR mistakes SA companies make

20 Aug 2015

Improving contact centre productivity with text to speech and voice biometrics features

Software

Improving contact centre productivity with text to speech and voice biometrics features

30 Jun 2015

Africa leads mobile money boom

Mobile

Africa leads mobile money boom

25 Jun 2015

Services

Are machines the contact centre agents of the future?

Jed Hewson 26 Feb 2015

This will be the year of customer obsession

Telecoms & Networks

This will be the year of customer obsession

26 Feb 2015

Ugandan joint venture wins U.S. $1m

Mobile

Ugandan joint venture wins U.S. $1m

4 Feb 2015

What to look for when buying an agent desktop

Telecoms & Networks

What to look for when buying an agent desktop

Cecilia Jofré 19 Jan 2015

E-Kwanza mobile payment service launched in Angola

Mobile

E-Kwanza mobile payment service launched in Angola

12 Dec 2014

Airtel TRACE Music Star competition partners with Mahindra Comviva

Mobile

Airtel TRACE Music Star competition partners with Mahindra Comviva

10 Nov 2014

[MRMW] The how, why and what of best using mobile for marketing in Africa

Mobile

[MRMW] The how, why and what of best using mobile for marketing in Africa

Leigh Andrews 11 Nov 2014

The evolution of the contact centre

Telecoms & Networks

The evolution of the contact centre

29 Oct 2014

CRM, CX, UX

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

New app aims to simplify the absenteeism reporting process

HR Tools & Software

New app aims to simplify the absenteeism reporting process

1 Sep 2014