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CX | Bizcommunity

News

Shift to omnichannel payments in retail to drive efficiencies and enhance CX
Retail
Shift to omnichannel payments in retail to drive efficiencies and enhance CX

Quintin van der Linde & Don Lange 3 days

Rogerwilco announces senior appointments
Marketing & Media
Rogerwilco announces senior appointments

Issued by Rogerwilco 4 Jul 2024

Incentive schemes must balance CX and compliance
Retail
Incentive schemes must balance CX and compliance

25 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
ICT
BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Customer Experience Africa Awards return for 2nd Edition
Retail
Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

To reach your audience’s heart, speak their language
Marketing & Media
To reach your audience’s heart, speak their language

Amber Sambo 3 Jun 2024

Source: © Ekonomist The MMA SA is launching the inaugural sub-Saharan Africa Smarties (SSA Smarties) this year, expanding into key markets like Kenya and Nigeria
Marketing & Media
MMA SA launches inaugural sub-Saharan Africa Smarties in Kenya and Nigeria

24 May 2024

Source:
Marketing & Media
The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

Is ChatGPT a better writer than me?
Marketing & Media
Is ChatGPT a better writer than me?

Cayley Jones, Issued by Helm 15 May 2024

Helm wins collaboration partner of the year at 2024 ICT Awards
ICT
Helm wins collaboration partner of the year at 2024 ICT Awards

Issued by Helm 7 May 2024

A revolution in retail marketing
Retail
A revolution in retail marketing

Issued by Smart Media 30 Apr 2024

REVIEW: Is the Ford Puma worth its price tag?
Automotive
REVIEW: Is the Ford Puma worth its price tag?

Imran Salie 26 Apr 2024

Don't sleep on the untapped power of community radio
Marketing & Media
Don't sleep on the untapped power of community radio

Issued by Motherland OMNi 25 Apr 2024

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
Marketing & Media
Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Image supplied. Yonder claimed the coveted title of Agency of the Year at the MMA Sa Smarties Awards last night
Marketing & Media
Pep, Yonder and Flow Communications take top spots at MMA SA Smarties Awards

12 Apr 2024

Jasco announced a continuation of its partnership with Five9 to improve customer experiences in South Africa
ICT
Jasco announced a continuation of its partnership with Five9 to improve customer experiences in South Africa

Issued by Ambani Reputation Management 10 Apr 2024

Reaching the township shopper where they shop
Marketing & Media
Reaching the township shopper where they shop

Issued by Brandright 10 Apr 2024

How AI can streamline human capital management for SMEs
Entrepreneurship
How AI can streamline human capital management for SMEs

Dumisani Moyo 3 Apr 2024

Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity
Marketing & Media
Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity

Issued by Ignition Group 28 Mar 2024

Image supplied. The IAB South Africa Bookmark Awards has announced its 2024 jury panels with nine panels this year
Marketing & Media
IAB Bookmark Awards announces 2024 jury panels

28 Mar 2024

Businesses invited to participate in the 2024 South African Customer Experience Research Report
Marketing & Media
Businesses invited to participate in the 2024 South African Customer Experience Research Report

Issued by Rogerwilco 26 Mar 2024

Source:
Marketing & Media
AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings
Marketing & Media
Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

Issued by Rogerwilco 11 Mar 2024

Source:
Healthcare
Unmasking deepfakes: Navigating the threat to medical professional identity and trust

Brenda Kubheka-Chauke 7 Mar 2024

AI has positively transformed CX - Experian report
Retail
AI has positively transformed CX - Experian report

6 Mar 2024

The township economy is a boon for savvy brands who know how to reach it
Marketing & Media
The township economy is a boon for savvy brands who know how to reach it

Issued by Brandright 4 Mar 2024

Rogerwilco enhances digital marketing through AI-based neuroscience product
Marketing & Media
Rogerwilco enhances digital marketing through AI-based neuroscience product

Issued by Rogerwilco 27 Feb 2024

#BizTrends: Kate Wolters - 3 trends that will impact B2B marketing in 2024
Marketing & Media
#BizTrends: Kate Wolters - 3 trends that will impact B2B marketing in 2024

Kate Wolters 22 Feb 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation
Marketing & Media
Driving customer-centricity through harmonising insights, strategy, and operational implementation

Issued by React Customer Research 20 Feb 2024

Mystery shopping results now delivered in 24 to 48 hours by BMi Research
Marketing & Media
Mystery shopping results now delivered in 24 to 48 hours by BMi Research

Issued by BMi Research 15 Feb 2024

7 skills every CX interviewer needs
Retail
7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Renard van Blerk to add to the JEC Rand Show team offering
Marketing & Media
Renard van Blerk to add to the JEC Rand Show team offering

Issued by Rand Show 2 Feb 2024

Humans and AI – Exploring the cycle of complementary coexistence
Marketing & Media
Humans and AI – Exploring the cycle of complementary coexistence

Henda Scott, Issued by Helm 1 Feb 2024

Which brands are 2023/2024‘s most iconic?
Marketing & Media
Which brands are 2023/2024‘s most iconic?

Issued by Ask Afrika 31 Jan 2024

#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity
Marketing & Media
#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity

Lebo Madiba 29 Jan 2024

10 e-commerce trends to look out for in 2024
Retail
10 e-commerce trends to look out for in 2024

Issued by TDMC 15 Jan 2024

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing
Marketing & Media
#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

Jacques Du Bruyn 11 Jan 2024

Heather Casey is the head of marketing at Investec Group. Source: Supplied.
Marketing & Media
#BizTrends2024: Why client-centric marketing and being a purpose-led brand are so important

Heather Casey 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
Retail
Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

2024 COTY competition heats up, semi-finalists announced
Automotive
2024 COTY competition heats up, semi-finalists announced

20 Dec 2023

POS innovations enhance customer experiences for telcos
Retail
POS innovations enhance customer experiences for telcos

13 Dec 2023

Source: © 123rf a new CMO Council initiative in 2023 will audit, identify, and showcase corporate best practices and successes in blending self-interest with altruism in the country
Marketing & Media
CMO Council survey to evidence SA private sector commitment to ESG and sustainability progress

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
Marketing & Media
Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source:
Finance
Fintechs flag prioritising customer experience as key to surviving tough economic headwinds

Andy Jury 6 Dec 2023

The new Ford Puma officially on the prowl in South Africa: What you need to know
Automotive
The new Ford Puma officially on the prowl in South Africa: What you need to know

Imran Salie 1 Dec 2023

Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
Marketing & Media
Fuel stations: More than pumps and prices - brand temples for CX

Adrian Whines 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace
Retail
Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

Source: © 123rf Charlie Wannell, head of marketing, Mediamark shares three learnings on branding from when MediaMark rebranded
Marketing & Media
3 lessons for rebranding

Charlie Wannell 22 Nov 2023

Professional rugby gave Greg Goosen the skills he needed to be successful in the business world
Marketing & Media
Professional rugby gave Greg Goosen the skills he needed to be successful in the business world

Issued by Ignition Group 16 Nov 2023

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