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CRM, CX, UX News Kenya

Last 2 days|Last 7 days|Last 30 days
Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

29 May 2018

GDPR: ground zero for a more trusted, secure internet
GDPR: ground zero for a more trusted, secure internet

  28 May 2018

How African businesses can comply with new EU data laws
How African businesses can comply with new EU data laws

  9 May 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail
Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Empathy - a two-way street in customer service
Empathy - a two-way street in customer service

  18 Apr 2018

The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

  16 Apr 2018

#ECMA18: Cracking e-commerce conversion
#ECMA18: Cracking e-commerce conversion

  16 Mar 2018

Consumer engagement today is shaped by technology
Consumer engagement today is shaped by technology

  15 Mar 2018

Why it's time to reevaluate your customer communication, starting with email
Why it's time to reevaluate your customer communication, starting with email

  13 Feb 2018

Charles Murito, country manager of Google Kenya |
Google Kenya's Charles Murito on digital advertising and the age of assistance

  7 Feb 2018

Brand consistency: Taking marketing to a higher level
Brand consistency: Taking marketing to a higher level

  6 Feb 2018

Image supplied.
Trends 2018: Omnichannel is the new normal

  25 Jan 2018

Image credit: bruce mars via
Top ten global consumer trends

23 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
#BizTrends2018: Rewind from attention spam back to attention span

  8 Jan 2018

Show more

More news

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech
Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

29 May 2018

GDPR: ground zero for a more trusted, secure internet
GDPR: ground zero for a more trusted, secure internet

 28 May 2018

How African businesses can comply with new EU data laws
How African businesses can comply with new EU data laws

 9 May 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail
Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Empathy - a two-way street in customer service
Empathy - a two-way street in customer service

 18 Apr 2018

The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

 16 Apr 2018

#ECMA18: Cracking e-commerce conversion
#ECMA18: Cracking e-commerce conversion

 16 Mar 2018

Consumer engagement today is shaped by technology
Consumer engagement today is shaped by technology

 15 Mar 2018

Why it's time to reevaluate your customer communication, starting with email
Why it's time to reevaluate your customer communication, starting with email

 13 Feb 2018

Charles Murito, country manager of Google Kenya |
Google Kenya's Charles Murito on digital advertising and the age of assistance

 7 Feb 2018

Brand consistency: Taking marketing to a higher level
Brand consistency: Taking marketing to a higher level

 6 Feb 2018

Image supplied.
Trends 2018: Omnichannel is the new normal

 25 Jan 2018

Image credit: bruce mars via
Top ten global consumer trends

23 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
#BizTrends2018: Rewind from attention spam back to attention span

 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.
#BizTrends2018: The (eventual) rise of the social command centre in South Africa

 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer
#BizTrends2018: Top mobile trends for the 2018 consumer

 8 Jan 2018

mSurvey launches first CX survey in Kenya
mSurvey launches first CX survey in Kenya

16 Nov 2017

#Trending: The rise of consumer resilience
#Trending: The rise of consumer resilience

 7 Nov 2017

The power of consumer insights (combined with woke strategy and creative)
The power of consumer insights (combined with woke strategy and creative)

 20 Oct 2017

Simelane and Cooper.
#BODCT: Surprise! THIS is today's African consumer

 11 Oct 2017

Mitigate market disruption by maximising customer experience
Mitigate market disruption by maximising customer experience

 11 Sep 2017

rawpixel ©
Why do some brands still shy away from giving consumers experiences?

 8 Sep 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

 21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

 18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

 16 Aug 2017

Analytics is critical, but data is being left out
Analytics is critical, but data is being left out

 27 Jul 2017

Five customer referral mistakes to avoid
Five customer referral mistakes to avoid

 8 Dec 2016

Creating great customer service to elevate business
Creating great customer service to elevate business

14 Jul 2016

Heino Gehle
Disruption through the on-demand economy

1 Jul 2016

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban
Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

25 Mar 2015

Mobile users prefer privacy to apps
Mobile users prefer privacy to apps

5 Feb 2015

Yuppiechef creams customer service with common sense
Yuppiechef creams customer service with common sense

 5 Dec 2013

Strat planning for client service and non-planners: Cape Town, 10 April

Stratplanning 3 Apr 2013

AccessKenya automates its customer service
AccessKenya automates its customer service

24 May 2011

Brand Inside and Y&R brands in new partnership
Brand Inside and Y&R brands in new partnership

 22 Mar 2011

SMS becomes a business, healthcare tool

 17 Mar 2011

Small businesses get access to banking

 21 Feb 2007


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