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Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

By Lindsey Schutters 20 Jun 2024

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Survey reveals Kenya's customer experience state in 2018

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Microsoft CMO on the transformation of digital marketing

Microsoft CMO on the transformation of digital marketing

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Advertising is dead. Long live value-tising

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#BizTrends2019: Business excellence in Africa relies on customer centricity

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Take care when hitching customers' emotions to your brandwagon

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All the 2018 AfricaCom Awards winners

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#AfricaCom2018: How to leapfrog when improving customer experience

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AfricaCom Awards 2018 finalists

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AI Summit launches at AfricaCom 2018

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data/ © dolgachov via

African research dominated by mobile, social media

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OnePlace appoints EMEA head of sales

OnePlace appoints EMEA head of sales

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Kenyan data collection startup Bamba acquired by UK firm

Kenyan data collection startup Bamba acquired by UK firm

Tom Jackson 30 Aug 2018

Suffer a data breach and lose up to one third of your customers

Suffer a data breach and lose up to one third of your customers

30 Aug 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

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Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.

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The crucial role of client service excellence in agencies

The crucial role of client service excellence in agencies

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Implement GDPR or organisations risk losing business

Implement GDPR or organisations risk losing business

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Investing in your customers yields returns

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Chasing the dream of the single view of the customer

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The brands leading, challenging and exploring in 2019

The brands leading, challenging and exploring in 2019

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Microsoft CMO on the transformation of digital marketing

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#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

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#BizTrends2019: The transformative power of transparency

#BizTrends2019: The transformative power of transparency

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#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

Carmen Murray 21 Jan 2019

Advertising is dead. Long live value-tising

Advertising is dead. Long live value-tising

Mike Silver 16 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.

#BizTrends2019: Brand building must become more about customer experience

Godfrey Parkin 14 Jan 2019

#BizTrends2019: Business excellence in Africa relies on customer centricity

#BizTrends2019: Business excellence in Africa relies on customer centricity

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Take care when hitching customers' emotions to your brandwagon

Take care when hitching customers' emotions to your brandwagon

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All the 2018 AfricaCom Awards winners

All the 2018 AfricaCom Awards winners

15 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

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Hans Zachar 12 Nov 2018

AfricaCom Awards 2018 finalists

AfricaCom Awards 2018 finalists

1 Nov 2018

AI Summit launches at AfricaCom 2018

AI Summit launches at AfricaCom 2018

10 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.

Celebrating Africa's digital heroes in 2018

14 Sep 2018

data/ © dolgachov via

African research dominated by mobile, social media

Danette Breitenbach 6 Sep 2018

OnePlace appoints EMEA head of sales

OnePlace appoints EMEA head of sales

3 Sep 2018

Kenyan data collection startup Bamba acquired by UK firm

Kenyan data collection startup Bamba acquired by UK firm

Tom Jackson 30 Aug 2018

Suffer a data breach and lose up to one third of your customers

Suffer a data breach and lose up to one third of your customers

30 Aug 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.

Seizing opportunities in Zimbabwe's new era

Never Ncube 19 Jul 2018

The crucial role of client service excellence in agencies

The crucial role of client service excellence in agencies

Mpho Nkomonde 9 Jul 2018

Implement GDPR or organisations risk losing business

Implement GDPR or organisations risk losing business

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Investing in your customers yields returns

Investing in your customers yields returns

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Chasing the dream of the single view of the customer

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Creating better customer experience in Africa

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How AI is being used in customer support in Africa

How AI is being used in customer support in Africa

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Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

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GDPR: ground zero for a more trusted, secure internet

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How African businesses can comply with new EU data laws

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Chief marketers believe their jobs are at risk if customer experience strategies fail

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#ECMA18: Cracking e-commerce conversion

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Why it's time to reevaluate your customer communication, starting with email

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Charles Murito, country manager of Google Kenya |

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