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Kenya's supreme court quashes ruling that voided 2023 finance law

Humphrey Malalo and Elias Biryabarema

View on iono.fm, Apple, Spotify or downloadable app

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

By Lindsey Schutters 20 Jun 2024

Customer Experience Africa Awards return for 2nd Edition

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Image supplied.

Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.

#BizTrends2018: Rewind from attention spam back to attention span

Leigh Andrews 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.

#BizTrends2018: The (eventual) rise of the social command centre in South Africa

Mike Oelschig 8 Jan 2018

mSurvey launches first CX survey in Kenya

mSurvey launches first CX survey in Kenya

16 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

The power of consumer insights (combined with woke strategy and creative)

The power of consumer insights (combined with woke strategy and creative)

Thomas Sepheka 20 Oct 2017

Simelane and Cooper.

#BODCT: Surprise! THIS is today's African consumer

Leigh Andrews 11 Oct 2017

Mitigate market disruption by maximising customer experience

Mitigate market disruption by maximising customer experience

Julia Ahlfeldt 11 Sep 2017

Why do some brands still shy away from giving consumers experiences?

Khangelani Dziba 8 Sep 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Disruption through the on-demand economy

1 Jul 2016

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

25 Mar 2015

Mobile users prefer privacy to apps

Mobile users prefer privacy to apps

5 Feb 2015

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Strat planning for client service and non-planners: Cape Town, 10 April

Stratplanning 3 Apr 2013

AccessKenya automates its customer service

AccessKenya automates its customer service

24 May 2011

Brand Inside and Y&R brands in new partnership

Carole Kimutai 22 Mar 2011

SMS becomes a business, healthcare tool

Jennigay Coetzer 17 Mar 2011

Small businesses get access to banking

Zipporah Musau and Kwamboka Oyaru 21 Feb 2007

More news

Image supplied.

Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

Mike Oelschig, head of advisory at Cerebra.

#BizTrends2018: The (eventual) rise of the social command centre in South Africa

Mike Oelschig 8 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.

#BizTrends2018: Rewind from attention spam back to attention span

Leigh Andrews 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

mSurvey launches first CX survey in Kenya

mSurvey launches first CX survey in Kenya

16 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

The power of consumer insights (combined with woke strategy and creative)

The power of consumer insights (combined with woke strategy and creative)

Thomas Sepheka 20 Oct 2017

Simelane and Cooper.

#BODCT: Surprise! THIS is today's African consumer

Leigh Andrews 11 Oct 2017

Mitigate market disruption by maximising customer experience

Mitigate market disruption by maximising customer experience

Julia Ahlfeldt 11 Sep 2017

Why do some brands still shy away from giving consumers experiences?

Khangelani Dziba 8 Sep 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Disruption through the on-demand economy

1 Jul 2016

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

25 Mar 2015

Mobile users prefer privacy to apps

Mobile users prefer privacy to apps

5 Feb 2015

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Strat planning for client service and non-planners: Cape Town, 10 April

Stratplanning 3 Apr 2013

AccessKenya automates its customer service

AccessKenya automates its customer service

24 May 2011

Brand Inside and Y&R brands in new partnership

Carole Kimutai 22 Mar 2011

SMS becomes a business, healthcare tool

Jennigay Coetzer 17 Mar 2011

Small businesses get access to banking

Zipporah Musau and Kwamboka Oyaru 21 Feb 2007

Let's do Biz